| Placing
an order through our website indicates your
acceptance of these terms and conditions. We may
amend these terms and conditions from time to time
so you may wish to check here when placing an order.
Each order is treated as an offer by you to purchase
subject to these terms and conditions. These terms
and conditions do not affect your statutory rights.
Elmcroft Digital Printing have the right to
refuse to supply, at our discretion, any printed
matter ordered by you. |
|
Product descriptions and colour |
| Descriptions of goods are for the sole purpose of
giving an approximate description of the
items/prints for the customers’ consideration before
purchasing. Whilst every effort is made to ensure
that images and colours are a fair representation,
100% accuracy cannot be guaranteed. Elmcroft Digital
Printing does not provide any warranty for the
fading of colours of print products.
We endeavour to achieve the best
possible colour reproduction of client originals
However, due to the variant nature of printing
processes, we shall not be required to guarantee an
exact match of colour or texture between the final
product and your original image. |
|
Availability |
| All of
our images/products are subject to availability. Our
products/images may be withdrawn at any time. If we
find, for whatever reason that your supplied image
is unsuitable for our printing process, we will
contact you and offer you the opportunity of
uploading an alternative image or receiving a full
refund. |
|
Timescale |
| We
endeavour to produce printed items within 5-7 days
of receiving payment, excluding weekends.
Orders are posted 1st class/parcelforce
and take from 1-10 days to deliver by Royal Mail to
the UK. Deliveries are generally
quicker but please take note that these are the
Royal Mail’s guaranteed delivery times. We
only deliver to UK addresses |
|
Deliveries |
| If you are not available to receive
your delivery, Royal Mail will post a collection
card through your door. Your parcel must be
collected within 7 working days. If the parcel is
returned to our offices, an additional shipping
charge will be levied. In
the event of any item going missing, we will use the
signed for confirmation/track and trace service
offered by Royal Mail. If your parcel fails to be
located, we will reprint the items and reship at no
cost to the customer. If an item is missing from
your delivery, please first check to ensure the
order has not been partly shipped. Any shortages
must be notified to us by email within 2 working
days.
It is your responsibility to
inform us immediately of any damage in transit to
delivered goods. You must record details on your
delivery documentation and inform us within 2
working days. Do not dispose of any packaging as
this will be required for your claim against the
Royal Mail. All returns are dealt with by a
re-delivery of a new print. |
|
Events outside our control |
| We are
not responsible for any delay or failure in carrying
out our duties under this Agreement if the delay or
failure is caused by circumstances beyond our
reasonable control. These circumstances include
civil commotion, riots, flood, draught, fire, the
postal service, strikes and machine breakdowns. You
must allow us reasonable time to carry out our
duties in these circumstances.
Our normal business hours are Monday
– Friday, 9am – 6pm. If for
any reason we are closed for business we will post a
public notice on this website. |
|
Payment |
| No financial data, logins or passwords are
captured by ourselves or shared with any third
party. Your order will only be produced when full
payment has been received |
|
|
|
Refunds/Returns |
| If you
are not satisfied with your print you must email us
within 5 working days of delivery. We will offer
either a reprint or a full refund. In the event of a
refund request, the customer must return the
print/s to us at their cost. A full refund will be
issued within 5 working days. As our prints are
individually printed, customized to the personal
needs of the customer a refund will only be offered
if the standard of our product is inferior to that
which should reasonably be expected. |
|
Copyright |
| This site or any portion of this
site may not be reproduced, duplicated, copied,
sold, resold or otherwise exploited for any
commercial or non-commercial purpose. All images on
this site are the sole copyright of Elmcroft Digital
Printing |
|
Your images |
| Your
image data will be stored on our server and/or our
local hard drive for the sole purpose of completing
your order. All digitally transferred images will
be deleted from our server and/or local hard drives
30 days after the order date. Elmcroft Digital
Printing
will have no obligation or liability for
unauthorised access to your transmissions by third
parties. |
|
Governing Law |
| This
agreement will be governed by English law and will
be subject to the non-exclusive jurisdiction of the
English Courts. |
|
Company details |
| This
website is owned and operated by Ray Wells T/A Elmcroft Digital
Printing address as below. |
| Email:
|
elmcroft@live.co.uk
|
|
Address: |
Elmcroft
Grange Road
Bideford
Devon
EX39 4AR |
| Telephone: |
01237 476000 |